Press & PR

Following the results of a new Consumer Direct study examining customer behaviour in regards to complaints, people are advised that by making a complaint in the right way, a lot can be achieved.

The poll, involving 2,000 people across the UK, found that one in three thought that taking issue with a product was not worth the effort, while one in ten said they would usually ask someone else to complain for them if they had a problem with goods or services.

However, the advisory service suggests that by pursuing certain courses of action, complaints can be resolved effectively.

Consumers are advised to stay calm, with results more likely if people are assertive rather than aggressive. Acting quickly is also important, while keeping a complaints diary can help when discussing your complaint.

If there are legal concerns, consumers are advised to consult Consumer Direct to discuss rights and privileges relating to certain products and services.

The organisation is government funded and offers telephone and web-based support for consumers to protect against unfair practices in the goods and services industry.

Vonage is committed to providing a fair and clear service for its internet phone products, with online account management allowing users to keep track of bills.