Press & PR

A BT customer has expressed outrage after she was left without a telephone service for more than a month.

It took the telecoms giant more than nine months to satisfactorily resolve the situation, argues Keira Brown of West Haddlesley.

Her problems began when she moved in to a new home and had a BT line installed. She received no welcome pack or any information from the company, the York Press reports.

She then received a reminder letter asserting that she owed the company £160 in unpaid bills.

"Obviously, I didn't want to pay this without seeing my statement, so I tried to contact BT to explain the situation and have a new bill sent to me," she stated.

However, after "spending a week on hold", she decided to write a letter of complaint. That too was ignored, she claims.

Eventually she lodged a complaint with industry ombudsman Otelo, but BT failed to act on its ruling that it should reimburse Ms Brown within the allotted time period.

Only recently has the company apologised.

BTs services are also being challenged by a solicitor who is taking the supplier to court over the way it charges customers paying for services in cash, the Journal reports.

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