Press & PR

Many broadband customers are being landed with additional charges because they did not take the time to read the terms and conditions of service when they took out a contract, it has been suggested.

According to Moneysupermarket, a quarter of people just skim read their contract, while eight per cent admit to not reading it at all.

The study also found that as a result, 24 per cent of broadband customers had incurred additional charges for things such as connection fees, extra-usage levies or helpline call costs. Another major contributor was non-direct debit payment penalties.

Rob Barnes, head of broadband and mobile at the firm, said: "With so many offers out there it's easy to be blinded by the headlines and enter into a contract without thinking about what it entails."

In another recent study by the group it was revealed that 34 per cent of broadband customers found an inaccuracy in their bill during the course of last year.

Vonage provides a cheap call solution that allows people to take control of their telephone expenditure, with the V-Plan 2 ideally suited to those who wish to make international calls at a reduced rate.