Press & PR

Companies are advised to have a clear idea of their needs and constraints before approaching VoIP.

According to a bmighty.com report, VoIP-enabling technologies are on the rise among most small and medium-sized enterprises (SMEs), but the size of a company does not dictate the best technology option to take.

Aside from a purely hosted route, other VoIP options for SMEs are available through a number of options.

Recent AMI Partners figures quoted in the article estimated sales of VoIP technologies among North American small business to reach $1.67 billion (£822 million) by 2010 and to reach $9.7 billion by 2010 for medium-sized businesses.

It is likely that the growth will be similar in other countries such as the UK.

Commenting on the trend, Joe Scotto of Avaya SWB Solutions said VoIP equipment will be of particular interest to "very small dot-com start-ups" as well as to legal and professional service firms.

Companies in the UK have some catching up to do, as a recent survey by Inclarity found that failure to adopt VoIP products and solutions is costing British businesses more than £1 billion a year.