Press & PR

One broadband customer has express outrage at being charged for broadband access even though a technical fault had left her without service.

In a letter to This is Money, the anonymous customer states that they were offered three months free technical support, but was still charged by BT when calling to try and rectify the fault.

Both landline and internet services were then cut off and a final bill was issued for £389.80, which was then passed on to debt collectors.

Despite assertions from BT that they had written off the broadband charges, the collectors pursed the case, announcing that a home visit would take place if the amount was not paid in full.

Margaret Stone, the Daily Mail's money doctor, replied to the author stating that after persistent enquiries to the telecoms company, it had agreed that the outstanding balance would be written off as a goodwill gesture.

Ms Stone has also helped other readers with various problems regarding personal finances, advising one victim of an online fraud scam of methods that would help police capture the culprits.

Vonage offers secure broadband phone services that allow users to make cheap calls and cut phone bills.